Privacy Policy

Effective date: March 24, 2026
Last updated: March 24, 2026

1. Who We Are

SocialFirst Labs is a digital growth agency and professional service provider.

• Business name: SocialFirst Labs
• Email: hi@socialfirstlabs.com
• Location: Lalitpur, Bagmati Province, Nepal

2. Scope of This Policy

This Privacy Policy applies to personal information we process:

• When you browse our website.
• When you submit our contact form.
• When you book calls, request proposals, or communicate with us.
• During client onboarding and service delivery.

It does not apply to third-party websites or services we do not control, even if linked from our website.

3. Information We Collect

A. Information you provide directly

• Full name
• Email address
• Phone number (if provided)
• Message content and business inquiry details
• Any information you share during calls or email communication

B. Information collected automatically

• IP address and approximate location based on IP
• Browser/device type, operating system, and language
• Pages viewed, referral source, and interaction timestamps
• Cookie/local storage identifiers and basic event data

C. Information from third parties

• Scheduling and meeting tools
• Communication providers (email, messaging)
• Analytics, advertising, and CRM platforms used for operations

4. How We Use Personal Information

We use personal information to:

• Respond to inquiries and provide requested information.
• Schedule calls and manage prospective/client relationships.
• Deliver services, support, and client communications.
• Operate, secure, and improve our website and offerings.
• Measure performance and optimize marketing activities.
• Prevent abuse, fraud, spam, and security incidents.
• Comply with legal and regulatory obligations.

5. Legal Bases (EU/UK and similar jurisdictions)

Where required, we process personal data based on one or more of:

• Consent: for optional cookies and certain marketing.
• Contract: to take steps before or perform a contract.
• Legitimate interests: to run and improve our business.
• Legal obligation: to meet legal compliance duties.

6. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to keep the website functional, understand usage, and improve performance.

• Essential: required for security and core function.
• Analytics: help us understand website traffic.
• Marketing: support campaign measurement and remarketing.

You can control cookies via browser settings. Where required by local law, we will request consent before setting non-essential cookies.

7. How We Share Information

We do not sell personal information for money. We may share data with:

• Trusted service providers supporting hosting, forms, analytics, CRM, and communication.
• Professional advisors (legal, accounting, compliance).
• Authorities when required by law or to protect rights and safety.
• Successors in a merger, acquisition, restructuring, or asset transfer.

Service providers are expected to process personal information only for authorized purposes and with appropriate safeguards.

8. International Data Transfers

Because we serve users globally, personal information may be processed in countries different from your own, including countries that may have different data protection standards.

Where legally required, we apply transfer safeguards (such as contractual protections) for cross-border data transfers.

9. Data Retention

We keep personal information only as long as reasonably necessary for the purposes in this policy, including legal, accounting, dispute resolution, and enforcement needs.

• Inquiry data: generally retained for follow-up and relationship management.
• Client records: retained during engagement and for legitimate post-service needs.
• Technical logs: retained for security, abuse prevention, and diagnostics.

10. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or port your personal data, and to withdraw consent where processing is based on consent.

EU/EEA and UK

You may have rights under GDPR/UK GDPR, including the right to lodge a complaint with your supervisory authority.

United States

Certain states provide privacy rights (for example access, deletion, correction, and opt-out rights). We will honor applicable rights requests as required by law.

Asia-Pacific and other regions

Where local law grants privacy rights, we aim to provide equivalent access and control consistent with legal obligations.

To exercise rights, contact us at hi@socialfirstlabs.com. We may need to verify your identity before processing your request.

11. Marketing Communications

We may send service-related and business communications where lawful. You can opt out of non-essential marketing messages at any time by using unsubscribe options or contacting us.

12. Data Security

We implement reasonable technical and organizational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

13. Children's Privacy

Our website and services are intended for business/professional audiences and are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law.

14. Third-Party Services and Links

Our website may include links or integrations with third-party tools (for example scheduling, embedded content, analytics, and email/form delivery providers). Their privacy practices are governed by their own policies.

15. Do Not Track and Similar Signals

Some browsers send "Do Not Track" signals. Because there is no uniform industry standard, our website may not respond to all such signals.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. Updates will be posted on this page with a revised "Last updated" date.

17. Contact Us

If you have privacy questions or requests, contact:

• SocialFirst Labs
• Email: hi@socialfirstlabs.com
• Address: Lalitpur, Bagmati Province, Nepal